frequently asked questions

Our listings are for pre-printed samples and/or initial deposits. To receive a custom quote for a full order, please email us. A quote is good for 30 days, as prices are subject to change. You can ask for a quote or an updated quote at any time. Changes in the order, at any point, will likely change the original quoted price.

A non-refundable deposit, signed contract, and brief stationery questionnaire are required to begin the design process. Once deposit has been placed and questionnaire and contract have been submitted, we will begin working on your digital proofs. Please allow 3 business days for your first proof. Remaining balance is to be paid in full upon final proof approval, before printing starts.

Samples ship FREE. Shipping is a flat rate of $15 for all invitation suite orders.

Invitation orders are required to be a minimum of $225 or 50 invitations. Orders less than $2225 or a quantity less than 50 will require a set up fee equal to the difference between $225 and the order amount. Suites are sold in increments of 5. Customization includes all information and text changes with 3 free rounds of revisions.

Save the date orders are required to be a minimum of $150 or 50 save the dates. Orders less than $150 or a quantity less than 50 will require a set up fee equal to the difference between $150 and the order amount.

Orders, on average, take 4 weeks from the start of design to the day your order ships out. Orders will be shipped within 3 weeks of final proof approval. Timeline may vary based on add-ons selected, envelope printing, etc. While we will always do our best to accommodate, we are not responsible for delays due to late payments or last minute changes by the client.

Our stationery pricing is based on normal and reasonable design and production schedules; knowledge of customer’s deadline(s) is essential to provide an accurate estimate. In certain circumstances, “rush” requests may be taken into consideration. Services required to meet rush schedules will incur additional fees. Rush fee is a minimum of $50. The fee will depend on the size of your order, your requested timeline, design and # of pieces in the suite, as well as our current workload. Please reach out to get an accurate quote for a rush order, as jobs will vary.

Design proofs will be emailed in electronic PDF format for your approval. It is your responsibility to view the individual documents/mock ups and promptly submit your feedback.

Due to the time it takes to make changes, we request that you send any proof changes at least 3 business days before final proof approval. We are not responsible for proof approvals being submitted late due to last minute changes on the end of the client.

Customization includes all information and text changes with 3 rounds of revisions.

Final balance and proof approval must be received 3 weeks prior to your ship-by date. Late payments and/or proof approval may result in receiving your order later than your requested date.

The client is SOLELY RESPONSIBLE for proofreading responsibilities! Electronic PDF proofs will be provided during the design process, and it is your responsibility to check for accuracy of each and every proof with respect to all information, including but not limited to, names, dates, times, locations, spelling and grammar. If the client finds such errors in the final printed designs, the client will be responsible for the design labor, reprinting and material costs and fees necessary to remedy the error.

Once final approval has been given and full balance has been paid, we will start the printing process. We recommend seeing a preprinted sample before placing your final order (we do not offer custom samples). All computer monitors and printers display colors differently.

Any changes made at any point after printing has commenced that would require the reprinting of any items shall incur both a revision fee and reprinting fees. The exact fees are dependent on the details of the order and must be paid prior to the commencement of reprinting.

Please make sure to order extra invitations! We typically recommend ordering around 7 to 10 extras. There is a chance that, once these are in the hands of the USPS, a few of your invites may go missing, could get damaged, or could be returned to you for various reasons. I would hate for you to find out a guest didn't receive one or have one sent back to you only to not have any extras to resend or to have to use your keepsakes or photographer's copies for that. It is much more affordable to order more upfront and have few left over to begin with rather than have to reorder. With that being said, in unforeseen circumstances, reprints are possible. A minimum of 10 will be required for all re-orders.

Ink color changes within overall design and resulting envelope color changes require a $25 minimum set-up fee. We cannot alter layout or any other aspects of the designs.

While we are happy to make changes until you feel your proofs are perfect, please note that additional changes to proofs after the first 3 rounds of revisions will incur a $20 fee per proof and may result in delays. These fees must be paid prior to sending additional proofs. Please allow up to 3 business days to receive your proof updates.

guest address printing: $1 per envelope

return address printing: $0.50 per envelope

reply envelope printing: $0.50 each

For guest list printing, we will supply a spreadsheet for your addresses. Addresses will be printed exactly as you type them into the provided template.

Custom paper goods are made by hand, which may result in slight variations. These variations include, but are not limited to, paper dimensions, ink color, embellishments. Summit and Sage strives to accurately display the product, however, depending on monitor settings, web browser, etc., printed and final product may slightly vary. Designs printed via digital machines may have variations in placement. Any such variations shall not be considered an error and will not warrant replacement or a refund.

Envelope liners, leatherette tags, and belly bands are DIY unless upgraded. If you order a sample from us, it will arrive fully assembled. However, all custom orders are DIY priced (unless upgraded).